WE'RE HIRING!
Find your place within Rachel and Company
Rachel and Company is expanding and looking for amazing people to join our team!
If you are interested in applying, please email your resume to hello@rachelrosenthal.co with the job title in the subject line.
Operations Coordinator (Remote)
WHAT YOU'LL DO
Part-time with the potential to grow into for full-time
- Support the Director of Operations in managing multiple high-touch client projects
- Coordinate complex logistics including schedules, timelines, and team assignments
- Communicate with clients, vendors, designers, and internal team members in a polished and professional manner
- Track all project details and ensure consistent follow-through
- Assist in coordinating vendors such as movers, installers, and specialty service providers
- Prepare for projects by confirming logistics, materials, and readiness across all parties
- Maintain organized, accurate internal systems and documentation
- Help manage calendars and overall workflow across the business
- Step in to problem solve quickly and thoughtfully as situations evolve
IDEAL BACKGROUND (NOT REQUIRED, BUT A PLUS)
REQUIREMENTS
WHO YOU ARE
- Exceptionally organized and detail-oriented
- Calm, composed, and solutions-focused under pressure
- A strong communicator with a polished, professional presence
- Discreet and trustworthy when handling sensitive client information
- Proactive and able to anticipate needs before they arise
- Someone who takes pride in delivering a seamless, high-level client experience
- Comfortable working behind the scenes in a support role while maintaining a high standard of excellence
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Ability to manage multiple projects with competing priorities
- Professional, client-facing demeanor
- Self-motivated and able to work independently
- Reliable weekday availability
- Must have a computer and cell phone
- Experience in a high-touch service environment (concierge services, events, luxury retail, hospitality, design, or similar)
- Experience working with interior designers, vendors, or managing logistics-heavy projects
- Background in client services or operations within a service-based business
WHY THIS ROLE MATTERS
This role is central to the client experience. You will be the person ensuring that every detail is handled with care, every project runs smoothly, and every client feels supported throughout the process.
If you’re someone who thrives in a detail-driven environment, values discretion and excellence, and takes pride in creating a seamless experience behind the scenes, we’d love to hear from you.
Project Lead & Onsite Organizer
WHAT YOU'LL DO
Part-time with the potential to grow into for full-time
Rachel & Company is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Note: Previous organizing experience is not required, but a willingness to take direction from clients and firm Leadership as well as a familiarity with luxury service industries and related expectations are a must.
HOW TO APPLY
Please email your resume to hello@rachelrosenthal.co with the subject line: Project Lead + Onsite Organizer
Client + Project Leadership
Onsite Operations
Team Leadership
Collaboration + Growth
- Lead client projects end-to-end including walkthroughs, decluttering, organizing, private relocation, and closet projects
- Communicate clearly and confidently with clients in person and via email
- Keep projects moving with strong follow-through, timelines, and attention to detail
- Collaborate with clients on solutions that align with Rachel & Company’s approach and aesthetic
- Plan and source organizing products and supplies as needed
- Manage multiple projects at once and stay on top of logistics, notes, and next steps
Onsite Operations
- Serve as the primary on-site point of contact in client homes and project locations
- Execute project plans and flag any adjustments needed to leadership
- Support scheduling and admin-related details connected to project execution
- Make real-time decisions that protect the client experience and keep the day running smoothly
Team Leadership
- Direct workflow on-site and manage team members throughout the day
- Set the tone with calm, confident leadership and clear communication
- Hold the team to our quality standards while keeping morale high
- Solve problems quickly and professionally without rattling the client experience
Collaboration + Growth
- Coordinate with leadership and outside vendors so project plans are clear and documented
- Help improve systems, processes, and efficiency as we grow
WHAT WE'RE LOOKING FOR
- Bachelor’s degree required
- Experience in a client-facing industry (hospitality, luxury retail, real estate, events, executive assistant, concierge, interior design, etc.)
- Strong leadership presence with the ability to manage people, direct workflow, and maintain high standards
- Excellent judgment, professionalism, and discretion in clients’ homes
- A high bar for quality, details, and follow-through
- Calm under pressure, solutions-oriented, and able to adapt when plans change
- Loves organizing, systems, and creating order (professional organizing experience is a plus, not required)
- Comfortable with physical work including lifting, carrying, sorting, and being on your feet for hours
- Working knowledge of Google Suite
- A “no job is too big or too small” mindset
Organizing experience is not required. What matters most is that you understand high-touch service, can lead confidently on-site, and will protect the Rachel & Company standard at every step.
REQUIREMENTS
- Consistent weekday availability during typical business hours
- Ability to travel to client homes across the Washington, DC area (primarily Monday–Thursday)
- Valid driver’s license and reliable vehicle with insurance
- Ability to work physically and stay focused throughout longer project days
(Washington, DC Area)
ORGANIZATION SENT TO YOUR INBOX!
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